Free shipping applies to delivery within the United States (Hawaii, Alaska, and US territories not applicable) on all orders that have a total shopping cart price of $250.00 or greater. For potentially larger orders that may require the use of a pallet, a commercial quote may be required, due to the requirement of using a pallet shipment or special shipping truck. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses.
Once you complete your order, you will receive your first email confirmation. If for any reason you do
not receive an email once your order is placed, please contact us at info@K8ses.com, or via phone at
949-942-6204 and reference your order number. You may cancel your order within 30 minutes. Due to
the highly automated nature of our system, K8ses.com cannot guarantee any order changes or
cancellations after this 30-minute period.
Most items are shipped via United Parcel Service (UPS), Federal Express (FedEx) or United States Postal
Service (USPS). Some large items may be forwarded via motor freight carrier. All orders received before
12:30 Noon PST (business days) are processed and shipped the same day (based on product availability).
All other orders maybe processed later on the same day, but shipped on the next business day.
Shipping charges (3-day, 2-day, Overnight and International) on most orders are set at a fixed rate by
our systems. These charges are not the actual shipping charges charged by the carrier but a discounted
amount charged to our customers as a convenience. Heavier shipments (over 100lbs) are determined by
the weight of the items and the dimensional weights charged by UPS/FedEx/USPS. All shipping charges
(if applicable) will be shown in your shopping cart after you have entered your zip code/postal code.
Additional charges will be added for shipping outside the 48 contiguous states of the USA. Should any
additional shipping cost apply, K8ses.com will send you an email or call you requesting confirmation of
such additional charges prior to shipping.
Refused Shipment by Customer: If you have placed an order and K8ses.com has shipped the product, in
the event that the receiver refuses the shipment for any reason the customer will be responsible for the
true shipping cost charged by the carrier to his/her location as well as the return shipment
to K8ses.com. Once the carrier has returned the equipment to K8ses.com, credit will be issued to the
customer's credit card account less the actual shipping charges by the carrier.
Errors in shipping: It is the customer's responsibility to confirm when placing their order online or by
phone that the desired method is selected and confirmed. K8ses.com will not be responsible for errors
entered by the customer after the order has been confirmed by email. K8ses.com makes its best efforts
to ship the customer’s order as they so wish and have selected. On occasion, an error may occur by
the K8ses.com shipping department whereas the method in which the customer has selected correctly is
not entered. In the event this occurs, a credit between the method selected and the actual delivery time
of the shipment will be credited to the customer's account after K8ses.com has received confirmed
delivery from the carrier. For instance, if a customer orders a package Next Day Air with delivery by
12:00PM local time, and the package is not delivered until the next day, a credit between the charges
for Next Day Air AM Delivery and 2-Day Air delivery will be credited to the customer’s account or credit
card. The credit will appear within 24 hours of notification request. At no time will credit in full be issued
unless the carrier has lost the packages and K8ses.com has opened a claim.
Equipment Damaged during Shipment: K8ses.com and its vendors / suppliers make their best efforts to
package your shipment to protect it from any damage that may occur from normal shipping methods.
From time to time damage may occur from our normal carriers and is out of the control
of K8ses.com. All packages are shipped fully insured by K8ses.com through its normal carriers
and K8ses.com must report any damage in a timely manner to be reimbursed for damages caused by
the carrier. It is the customer's responsibility to inform K8ses.com by calling 949-942-6204 or emailing us
at Info@K8ses.com within FIVE (5) Business Days of any damaged equipment received. It is always best
to refuse any package received that appears to be damaged and have the carrier note rejection due to
damage. K8ses.com may be required at the time of opening a claim with the carrier to produce the
package for inspection. PLEASE keep all packaging and containers/boxes for the inspector. The customer
must cooperate with K8ses.com and the carrier to expedite the claim. Credit will be issued to the
customer once the carrier has accepted the claim and the carrier agrees to pay for the damage. NO
CLAIM FOR DAMAGED SHIPMENTS OR EQUIPMENT WILL BE ACCEPTED BY K8SES.COM AFTER FIVE (5)
WORKING DAYS OF RECEIPT BY CUSTOMER OR PROOF OF DELIVERY CONFIRMED BY THE CARRIER TO
Address Corrections: If a customer enters an order with the incorrect delivery information (i.e. Wrong
Address, No Suite Number, No Floor Number, No Company Name or Wrong Zip Code) and K8ses.com is
billed for an "Address Correction" by the carrier, the customer agrees to have the credit card on file
with K8ses.com charged a $12.35 Address Correction Fee to off-set the charges assessed by the carrier.
The customer will be notified by email from our customer service department of this correction and